Training - The importance of customer care and how to retain your customers

Training - The importance of customer care and how to retain your customers - 10 November 2009

The importance of customer care and how to retain your customers

One Day Training Course

Tuesday 10 November
Stoneleigh Park, Warwick

Book Now - Spaces limited

Why do we need it?
First impressions help to shape a customer's overall perception of an organisation and customer expectations are continually changing. This factors demand for a reactive organisation to regularly refresh and update its ideas on how to remain responsive to customers’ requirements
A huge range of factors can contribute to customer satisfaction,and communicating effectively with a variety of customers requires a combination of confident interpersonal skills and appropriate attitudes for excellent service provision.

In today’s world, an organisation’s representative could be communicating with individuals who cover a vast range of roles, departments and culturally mixed groups. Whether the contact is by telephone, email or face-to-face in order to secure continued success, it is vital to ensure systems are in place to maximise customer satisfaction.

This workshop focuses on understanding what makes your customers happy and how everyone in the company is responsible for customer care.

Why come to a workshop?

The workshop will provide you with the opportunity to:

To enable you to focus on your business and look at it from the outside in, away from the day to business environment
To talk to peers about the issues facing the industry - your business
To discuss with experts your specific opportunities and how you can apply marketing to your business
To network and meet potential customers and partners

What the course will cover

What is good customer care?
What are the benefits of customer care both to the individual and the company Excellent customer care is key to keeping your customers
Who are your customers and what are their requirements?
Setting the standards and terms within your business
Overcoming the barriers to delivering excellent customer care
Top tips on dealing with customers
How to handle difficult customers and complaints

Ticket prices

Member - £150 + VAT
Non-Member - £200 + VAT

For more information please contact Clare Stone
on +44 (0)2476 692600 or email clare.stone@the-mia.com

* Terms and Conditions apply

Downloadable files related to this event

Directions to the Stoneleigh Park ( 132kb )
Stoneleigh Park Site Map ( 428kb )
Terms and Conditions ( 16kb )

members area